Customer Service Representative with $500 Per Referral
Teleperformance, established in 1978 by Daniel Julien in Paris, France, has evolved into a global leader in outsourced omnichannel customer experience management. The company offers a comprehensive range of services including customer care, technical support, customer acquisition, digital solutions, analytics, back-office operations and specialized services such as debt collection and content moderation. Over the years, Teleperformance has expanded its presence to over 91 countries, employing approximately 490,000 individuals as of 2024.
In its early years, Teleperformance focused on establishing a strong foothold in Europe, setting up subsidiaries in Belgium and Italy by 1986 and later expanding into Spain, Germany, Sweden and the United Kingdom. The company’s growth continued with the establishment of operations in the United States in 1993 and the Asia-Pacific region in 1996 including contact centers in the Philippines and Singapore.
Strategic acquisitions have played a significant role in Teleperformance’s expansion, such as the purchase of LanguageLine Solutions in 2016 and the acquisition of Intelenet Global Services in 2018.
As of 2024, Teleperformance operates as a publicly traded company on the Euronext Paris stock exchange under the ticker symbol TEP. The company’s leadership includes Daniel Julien serving as Chairman and CEO with a management team comprising Deputy CEOs Thomas Mackenbrock, Olivier Rigaudy, Agustin Grisanti and Scott Klein.
Teleperformance continues to innovate in the customer experience sector, integrating advanced technologies such as artificial intelligence to enhance service delivery while maintaining a strong emphasis on human empathy and connection.
Benefits
Below are highlights of the benefits that come with the position:
- Dental Care: Comprehensive dental benefits for you and your family.
- Employee Assistance Program: Access to resources for support and guidance.
- Remote Work: Enjoy the flexibility of working from home.
We are excited to invite dedicated customer care specialists who are passionate about enhancing customer experiences to join our dynamic team.
About Teleperformance
Teleperformance leads the industry in customer experience management globally. As a member of our team, you will represent some of the world’s most reputable brands, facilitating positive interactions with their customers. Our services cover a range of support areas including customer care, customer acquisition, analytics and back-office functions.
Teleperformance’s expertise in managing customer interactions reaches more than a third of the global population annually.
Why Work With Us?
- Remote Flexibility: Enjoy the convenience and comfort of working from your home.
- Competitive Pay: Receive a compensation package with additional incentives for those who speak a second language.
- Comprehensive Health Plans: Access to both medical and dental benefits, along with an Employee Assistance Program.
- Structured Training: Receive paid training to set you up for success.
- Employee Referral Program: Earn bonuses of up to $500 for each successful referral.
- Exclusive Discounts: Benefit from special perks on a variety of products and services through one of Canada’s top employee perks programs.
- Career Growth: Opportunities to advance within the company.
At Teleperformance, our commitment is to create a work environment where employees feel motivated, appreciated and inspired to grow. Our philosophy is to support our team members in achieving their best, fostering an environment that nurtures learning, collaboration and professional development. We invest significantly in enhancing our employees’ work experiences and offer continuous growth opportunities to support personal and professional goals.
Here, you’ll not only feel valued but also empowered to excel.
Diversity & Inclusion
Teleperformance is proud to be an Equal Opportunity Employer. We welcome applications from individuals of diverse backgrounds including those with disabilities. Accommodations are available upon request throughout the selection process.
Explore Opportunities:
For more information on available positions and details about our company culture, please visit our careers page at Teleperformance Careers.
Qualifications
To thrive in this role, candidates should meet the following qualifications:
- Education: A high school diploma or equivalent (GED) is required.
- Language Skills: Fluency in English.
- Technical Skills: Proficiency in Microsoft Windows, basic computer and internet skills and the ability to type at least 35 words per minute accurately.
- Professional Attributes: Dependable work ethic, strong multitasking ability and the capacity to handle repetitive tasks effectively.
- Communication Skills: Strong verbal and written communication abilities with a courteous and professional phone manner.
- Flexibility: Willingness to work extra hours if needed and to maintain a consistent attendance record.
- Learning Agility: Ability to quickly adapt to new tools and processes.
Responsibilities
In this role, you will be responsible for:
- Collaborative Teamwork: Working cohesively with team members to uphold a high standard of service quality.
- Customer Connections: Engaging in meaningful conversations with customers to understand and address their needs.
- Relationship Building: Establishing trust with customers by understanding their perspectives and concerns.
- Solution-Oriented Service: Providing proactive solutions tailored to ensure customer satisfaction.
- Customer Support with Patience and Empathy: Practicing patience and empathy when addressing customer concerns, creating a positive experience for each individual.
- Compliance: Adhering to the guidelines, policies and standards set by our clients ensuring all industry regulations are met.
Teleperformance’s customer care role offers an excellent opportunity to connect with people, improve customer satisfaction and be part of a global team that values high-quality service.
FAQ
What is the application process at Teleperformance?
The application process generally involves submitting an online application through the Teleperformance Careers Page, followed by a series of assessments and interviews. Successful candidates proceed through pre-employment checks before receiving a final job offer.
What skills and qualifications are required to work at Teleperformance?
Most roles require a high school diploma or equivalent, proficiency in English, strong communication skills, basic computer knowledge and typing abilities. Additional language skills and experience in customer service are often beneficial.
Is previous experience in customer service necessary to apply?
While previous experience in customer service can be helpful, it’s not mandatory for all roles. Teleperformance provides training for new hires to ensure they are prepared to deliver excellent customer support.
What are the benefits of working at Teleperformance?
Benefits vary by location but generally include health insurance (medical, dental and vision), an Employee Assistance Program, remote work options, paid training and employee discounts on various services.
Does Teleperformance offer opportunities for career advancement?
Yes, Teleperformance promotes from within and offers various internal growth opportunities. Employees can apply for higher positions and participate in career development programs.
How do I prepare for the assessments in the application process?
Preparing for cognitive tests and typing tests is beneficial. You can practice typing speed and accuracy and review customer service scenarios to improve problem-solving and communication skills.
What kind of questions are asked in the interview?
Interviews often include questions on handling customer issues, decision-making, adaptability and understanding of the Teleperformance business model. You may also be asked situational questions to assess how you handle challenging situations.
Are there remote work opportunities at Teleperformance?
Yes, Teleperformance offers remote positions for many roles, allowing employees to work from home, depending on the job and location.
What is the employee referral program?
Teleperformance encourages current employees to refer candidates for open positions, offering a referral bonus (up to $500 in some cases) for each successful hire.
What is Teleperformance’s stance on diversity and inclusion?
Teleperformance is an Equal Opportunity Employer and values diversity. The company welcomes applicants from all backgrounds and provides accommodations for candidates with disabilities throughout the hiring process.